A single point of contact for help and all service requests

Effective support is critical to business success and user support delivers a multi-channel proactive approach to supporting your users, at a times when they need it most.

Today there are many unique challenges and opportunities in the service desk arena. The diversity and complexity of IT environments is steadily increasing and end-users have to adopt changes in their daily use of applications very quickly.

User Support services from Atos cover:

• Service Desk
• Self Service
• On Site services

User Support from Atos means optimization and take-over of an existing service desk. You get global standardized services for your users in a wide variety of languages and you will benefit from one single point of contact where you will get reliable support whenever and wherever you need it - in the required language.

Atos has shaped its User Support to solve your issues fast and with a single call whenever possible. By simplifying trend management and incorporating tracking, analysis and problem history reporting services, we help you stay in control. More of your incidents will be solved at first-line level.

As an alternative, we can develop and implement a tailored User Support service to suit your individual requirements. The support of guaranteed service level agreements ensures high service quality. Additionally, you will be able to reduce your costs with the help of standardized processes and tools as well as with customized reporting and analyses.

Cut your support costs

Benefit from our expertise in relevant sectors, processes and technologies, our competitive and innovative pricing models and our global delivery model. As a result you will be able to reduce the upfront investment required for staff training as well as the overall cost of support. Reduced lead-times and first-line resolution both contribute to cost effectiveness.

We also provide controlled call handling with clearly outlined responsibilities. It does not matter if by phone, fax, e-mail or web-based: a single point of contact simplifies access for all users involved, from end-users to back-office staff.