Reliable , fast and cost-effective mobile services solutions

There’s a growing trend for organisations to deploy mobile technology to staff operating in the field such as Engineers, Sales Representatives, Ticket Inspectors, Traffic Wardens etc.  The benefits of mobile technology are significant including increased productivity and customer service, reduction in cost and errors, and in many cases revenue growth.  However, the technology – which isn’t just the PDA, mobile phone or laptop, it’s also the application residing on the device as well as peripheral items such as printers – can present a significant point of compromise should any part of it fail or be mislaid.

Atos offers high quality fully-managed mobile services solutions, irrespective of the hardware or application we are able to manage every element of any organisation’s mobile wireless estate from hosting and servicing the application through to supporting the hardware.

We have many years’ experience of private and public sector projects where we have tailored the solutions we offer and the way we work down to the finest detail.  And we designed, built, deployed, host and service one of the largest and most complex multi-device mobile ticketing solutions in the UK.

We can manage the entire deployment process from purchasing kit to training staff to use it – whether it’s in bulk as part of a major programme, or on an individual basis as part of an ongoing support contract.  We provide back-up kit, replace broken or lost hardware within 24 hours and we assess whether broken hardware can/should be repaired and manage its repair and repatriation.  And we manage the courier from door-to-door to ensure pick-up/delivery. 

We offer first and second line call centre support for applications and hardware and we have the capability to host and service the applications on a mobile device.  We also manage periodic servicing of the hardware.

The benefits:

• Our solution delivers the expertise, processes and economies of scale for a service that is far more efficient and less expensive than most organisations could achieve alone.

• We reduce the chance of lost revenue and increased operating costs as a result of hardware or application failure through rapid fault resolution and replacement services. 

• We simplify complexity for our clients by providing a single-point-of-contact for the procurement and support of their entire mobile technology needs.

• We leverage our strong supplier and manufacturer relationships to secure hardware at costs and service levels that our clients could not achieve alone.  And we can guarantee supply as part of an ongoing contract.