Improving service quality and membership satisfaction

Whether you’re a charity, trade union or any other membership body, your members are core to your organisation.  As a provider of volume Membership Services, we understand the need to be able to engage and work effectively with your members – improving service quality and membership satisfaction. 

Your organisation might be struggling with issues surrounding data quality, outdated software and systems, or membership engagement but you simply don’t have the time or resources in-house.  We have extensive experience and capabilities in CRM, payment handling, technology and systems integration.  Our services cover every aspect of membership engagement from:

• Front office operations including member/donor contact services
• Back office operations including payment processing, collection and reconciliation, application processing, renewal processing and management
• Campaign handling including recipient selection, response handling and outcome reporting.

We provide application hosting facilities, or we can integrate with proprietary or off-the-shelf systems and provide a customisable and scalable platform to meet your changing demands. 

Our focus is to support you seamlessly and cost-effectively allowing you to concentrate on the strategic aspect of your membership scheme free from the complexities of operational delivery.