Paper-based processes and other inefficient practices that the large comercial risk and reinsurance industry use is the focus of increasing reform. Increased global competition, the increasing requirement to maximise capital return, regulatory pressure and the possibility of competition from banks have all conspired to create an environment where change is an imperative for future success. The last few years have seen all constituents of the industry face up to the challenges and begin the process of transformation:

• The European reinsurance industry, faced with the possibility of competition from investment banking, is beginning to recognise the significance of insurance linked securities

• Insurers in London face competition from other insurance centres, demands from principle distribution  channels for greater efficiency and increased levels of maturity in other geographies across major product segments. Due to these challenges there is a need for improved levels of efficiency and customer service, through the use of standards and the reform of its centralised processes

• Other centres are looking to build regional insurance hubs, writing business on a global basis and taking advantage of lower cost, modern operations to build market share

• Brokers, challenged by regulatory and competitive pressures, are having to re-examine their business model and seek new sources of customer value.

Atos has developed solutions that address these challenges, they range from the provision of standard based messaging infrastructure to support the efficient exchange of information between brokers, insurers and other counterparts, through to the redesign of front and back office business operations for both brokers and insurers.

We are well positioned help the industry through this transformation as it seeks to modernise and improve efficiency  and customer service.

Customer and distribution

As a result of product homogeneity and impersonal sales and servicing channels, insurance is increasingly seen as a commodity; and despite strong drivers for growth, the hunt for profitable distribution remains elusive. Atos’s solutions span sales force effectiveness through to the data and technology excellence issues that underpin profitable distribution.

Operational transformation

Market competition combined with economic uncertainty is causing insurers to look hard once again at their operating model and cost levels. Our clients continually seek the ability to make breakthrough changes in cost and service levels and understand how they can capitalise from market developments and invest in transformational programmes such as outsourcing, multi-supplier management and procurement.

Atos focuses on harnessing operational and technology excellence with industry insight to create solutions of lasting benefit.

Find out More

High Performance Operations: An Insurance Industry Reality   As the flood waters of recession subside, it is now more important than ever for insurers to maximise the benefits of the inevitable changes they need to make in order to be genuinely competitive in the future and to realise the full return on their investment. What is needed is change that considers all the elements of an insurer’s operations with the aim of delivering a clear, common and agreed outcome for the business. Read More about High Performance Operations: An Insurance Industry Reality>>

Willis - Improving performance through business transformation - Case Study The company set itself a target of improving client service and achieve a 5% increase in operating profit within two years. Recognising that they needed the right partner to turn strategy into action, Willis asked Atos to help design and implement radical and comprehensive change across its businesses. Willis is now well on track to meet the 5% target and deliver even better service and products.   Read More about Willis - Improving performance through business transformation - Case Study>>