Take a digital journey to an improved public transport experience
The public transport industry is facing an age of intense multi-modal competition, while complex, aging infrastructure is driving up costs and causing capacity issues. Therefore high quality customer experience, good security, operational efficiency and innovative business solutions are ever more crucial.
Public transport requires new forms of customer engagement based on insights gleaned from data analysis and a passionate commitment to customer service. Passengers now demand harmonised services and consistent pricing, along with easy access to timely, accurate, easy-to-understand, tailored information across the entire journey – delivered cost-effectively, securely and competitively.
In addition, public transport organisations must make use of the extraordinary amount of data available in order to drive excellence across internal processes, optimise efficiency, improve planning and workforce management, accelerate decision-making, speed up operational interventions and minimise disruption.
Atos is a leader in innovative digital transport solutions, helping clients to achieve future success through digital transformation by enhancing personalised customer experience, improving the efficiency of operations, tackling potential security issues, enabling the journey to the cloud and building business growth.
We will help drive your digital journey to customer-centric business success by focusing on four critical business drivers:
We are in the age of the customer. Public transport needs to offer a seamless and personalised experience, backed by data analytics strategies designed for rapid release of operational value and touchpoints carefully mapped to attract and retain customers.
Atos works closely with public transport companies to analyse the growing volumes of data that give precious insights into customer needs, so they can develop consistent easy-access services that best suit their customers. This includes innovative tailored mobile services for the connected passenger, tested in our unique Customer Experience Laboratory. Actionable customer intelligence also paves the way for new added value partnerships and the chance to build customer loyalty to enable up-selling and cross-selling for business growth.
Trust and Compliance
Compliance to data protection or sustainability regulations is the best public expression of responsibility and trust in our new digital society. As well as safe delivery for themselves and their luggage, passengers expect payments to be secured and their data to be protected. Public transport organisations must protect themselves from virtual and physical attack.
Atos is expert in managing the complexity of virtual and physical threats to public transport safety in the digital world. We help organisations protect customer data, build trust with partners, achieve transparency and ensure smooth regulatory compliance.
Highly efficient customer services and back-office processes need real-time integration with flexible, personalised customer interaction solutions. Operations must be streamlined for service excellence and cost control, leveraging next generation applications for agility and saving money by modernizing back-office IT.
In order to achieve digital and operational excellence, public transport organisations need a unified view of internal information technologies and data to gain an end-to-end understanding of their infrastructure and current demand/supply constraints on their fleet. Atos supports clients in planning their strategy, transforming their IT environment, and introducing or updating digital services, including transitioning to and running a cloud computing environment.
Digital transformation demands a fusion of B2C and B2B operating models. It also requires strategies to execute new technology domains that will increasingly have a disruptive impact on business – Internet of Everything, cloud services, and big data, for example.
Using the ever-increasing amount of data available, Atos can also help public transport organisations to identify new revenue streams for their business in the new digital age. In addition, we support our clients as they move to flexible and cost-effective cloud computing.
We work with rail clients across the world, leveraging our vision for an end-to-end passenger journey delivered through digital transformation and connectivity:
- Working with First Group to develop a ’Happy Train’ Proof of Concept using customer sentiment monitoring and analysis.
- Delivering a GPS Industry Train Reporting Service for a major rail infrastructure organisation to improve accuracy, speed and consistency of operational information, and provide better quality passenger information.
- Building a predictive analytics model to enable a large transport infrastructure organisation to use data from multiple sources, including information from weather surveys, automated monitoring equipment and historical performance, to improve decision making about when to renew or replace assets.
- Providing a single point of online booking for hotels, car hire and flights globally, theatre tickets in the UK and rail journeys across Europe at exceptional convenience and speed.
Our extensive transport business knowledge is backed by worldwide expertise across many other sectors, together with a vibrant partner ecosystem. We leverage specialist capabilities for our transport clients particularly from:
Formed as a joint venture between Atos, EMC and VMware, Canopy provides end-to-end cloud services, enabling public transport clients to drive transformational IT by leveraging world-class data centre and consulting services.
Atos helps public transport clients work with small and medium enterprises (SMEs) to leverage the innovation that they offer. Our unique SME Harbour programme provides an environment for collaboration with best-of-breed SME specialists, based on complementary capabilities and knowledge, in order to add client value.
From browsing journey schedules to checking-in via a mobile phone, Worldline makes it possible to increase travellers’ comfort while reducing costs for transport companies. Worldline supports our clients with e-ticketing services, railway service, and multi-modal itinerary management and booking software platforms to help travel planning.