Transport & Hospitality

Transport & the Digitally Discerning Passenger

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Demanding Digital - The Rise of the Digitally Discerning Consumer - Report


Demanding Digital in the Transport Sector: Market Research Paper >>


Passengers are becoming more demanding when it comes to digital services.




Transform your services for a digital transport world

Transport organisations face tough challenges in today’s digital world. Fierce global competition forces constant cost and price pressure, and low profit margins. Changing customer demands make service excellence and seamless omni-channel management business critical. Burgeoning regulations impose further cost burdens that severely impact investment plans, whilst constant physical and cyber threats cause security concerns.

Yet digital also offers amazing opportunities for transport operators to respond to challenges like these.

Digital delivers agile, harmonised and cost-effective operations. It enables a new level of customer engagement, based on insights gleaned from data analysis, and a passionate commitment to high quality experience. It helps build trust through robust data security, and smooth and transparent regulatory compliance.

Atos is a leader in innovative digital transport solutions, working with clients to forge their futures through excellent customer experience, highly efficient operations, and exciting new sources of revenue to build business growth. We will help drive your digital journey to customer-centric business success by focusing on four critical business drivers:

Customer Experience

We are in the age of the customer. Organisations need to offer a seamless and personalised experience, backed by data analytics strategies and designed for rapid release of operational value. Touchpoints must be carefully mapped to attract and retain customers, ensuring that customers are properly engaged at each stage.

Trust and Compliance

Passengers expect themselves and freight to be safely delivered, payments to be secured and data protected. Transport organisations must protect themselves from virtual and physical attacks which may compromise this security. Compliance to data protection or sustainability regulations is the best public expression of responsibility and trust in our new digital society

Operational Excellence

Highly efficient customer services and back-office processes need real-time integration with flexible, personalised customer interaction solutions. Operations must be streamlined for service excellence and cost control, leveraging next generation applications for agility and saving money by modernizing back-office IT. Creating a unified view of internal information technologies and customer data underpins digitally empowered operational excellence and consequently enables improved employee and customer experience.

Business Reinvention

Digital transformation demands a fusion of B2C and B2B operating models. It also requires strategies to execute new technology domains that will increasingly disrupt business – Internet of Everything, cloud services, and big data, for example.


We work with transport clients across the world, leveraging our vision for an end-to-end passenger journey delivered through digital transformation and connectivity:


  • Reducing delays and enhancing customer experience at a global airline by designing and building a bespoke real-time dashboard to support critical decision making during disruption
  • Optimising operational excellence for 20,000 mobile workers at a major national post office, enhancing logistics capability and improving customer service and efficiency
  • Providing a single point of online booking for hotels, car hire and flights globally, theatre tickets in the UK, and rail journeys across Europe at exceptional convenience to improve customer experience.

Our extensive transport business knowledge is backed by worldwide expertise across many other sectors, together with a vibrant partner ecosystem. We leverage specialist capabilities for our transport clients particularly from:


Formed as a joint venture between Atos, EMC and VMware, Canopy provides end-to-end cloud services, enabling transport clients to drive transformational IT by leveraging world-class data centre and consulting services.

SME Harbour

Atos helps transport clients work with small and medium enterprises (SMEs) to leverage the innovation that they offer. Our unique SME Harbour programme provides an environment for collaboration with best-of-breed SME specialists, based on complementary capabilities and knowledge, in order to add client value.


From browsing journey schedules to checking-in via a mobile phone, Worldline makes it possible to increase travellers’ comfort while reducing costs for transport companies. Worldline supports our clients with e-ticketing services, railway service, and multi-modal itinerary management and booking software platforms to help travel planning.

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