RM1058 - Technology Services framework

Atos is committed to delivering faultless digital technology services across the Public Sector.

Overview - RM1058 – Technology Services*


This agreement has been developed in collaboration with the Government Digital Service (GDS). It is an enabler for public sector organisations to take significant steps towards the “Digital by Default” agenda. Its primary purpose is to provide technology services to central government, local authorities and NHS trusts.

What Atos Offers - RM1058 – Technology Services


Lot 1: Help Desk - The single point of contact between a service provider and users within an organisation. A typical service desk manages incidents and service requests, and also handles communication with the users.


Lot 2: Desktop Support - The technical services offered by a support organisation to a user(s) experiencing problems with their computers. Support may be on either hardware or software running on the affected computing device. Support may include but is not limited to installations, moves, adds, changes and disposition, and local remote services.


Lot 4: Network & Content Security - Tasks or processes related to network security which can include, but are not limited to, device management; monitoring and remediation; email security including anti-spam, anti-malware and IP filtering; network intrusion detection and prevention; asset classification and change management; data leak protection, and the creation of access control policies.


Lot 5: Infrastructure & Platform - Manage infrastructure hardware and software operations, including server and storage systems. Support production applications, whether open source, developed in-house, or third party.


Break-fix — Focused on servers and storage.

Platform support and maintenance is the management of hardware and software architecture in order to allow applications to operate.

Platforms can include one or several of the following hardware and/or software components: — hardware architecture; operating systems; programming languages and frameworks; runtime libraries; application servers; databases; other middle-ware products.

Lot 6: Audit Services & Asset Management - Systematic and independent examination of data, statements, records, operations and performances (financial or otherwise) of IT software and hardware.


Audit services are formal inspections and verifications to check whether a standard or set of guidelines is being followed, that records are accurate, or that efficiency and effectiveness targets are being met.


Lot 7: IT Infrastructure & Transition Services and Delivery - To assist customers when they need to move, re-build or re-deploy IT services from one organisation to another. Service Transition also makes sure that changes to services and service management processes between existing and new service provider are carried out in a coordinated way.


Lot 8: Service Integration - To manage enterprise IT services delivered by multiple suppliers across different delivery models in one integrated enterprise service management process. IT service integration should address the following key challenges many customers struggle with:


Complexity, managing their internal and external suppliers within multi sourcing environments


Cost and effort, ensuring lower costs and improved performance are not losing ground to increased effort in effective supplier management


Transparency, ensuring there is end-to-end and cross-supplier service transparency with clear and consistent or unclear service reports


Roles and Responsibilities are clear and risks are managed to ensure no compromising contractual terms and conditions, regulatory non-compliance, or interrupted service provision


Compliance with contractual agreements, regulatory requirements, industry standards and business objectives.


Lot 9: Recovery - Disaster recovery policies and procedures that are related to preparing for recovery or continuation of technology infrastructure which are vital to an organisation’s business continuity, after a natural or human-induced disaster. This service will include, but is not be limited to, resilience testing, recovery testing and planning and contingency planning and support.


Lot 10: Backup & Data - A remote, on-line or managed backup service providing users with a system for the backup, storage, and recovery of computer files. Online backup organisations will provide this type of service to end users.


Lot 11: Asset Disposal - A computer recycling service that offers, but is not limited to, data destruction to UK Government CESG standards with certificated proof of erasure for every hard drive or data bearing asset; a managed IT disposal service that can be fully integrated with roll-out programmes and other service partners; full audit trail with itemised reporting; IT disposal services are WEEE compliant.

Find out more about RM1058 – Technology Services


More information about the Framework is available from the Cabinet Office Website: Technology Services RM1058. To find out more about what Atos offers for this specific framework, speak to our dedicated frameworks team via the contact us link at the top of this page.

* Crown Commercial Service 

Contact us

UK Frameworks Team
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