Growing Post Office Businesses: Offering Vital Services for the Future through Transformation
Atos helps postal organisations all over the world improve efficiency and grow revenues, making them sustainable and competitive businesses for the years ahead.
We work with postal organisations to help them transform their operations and processes, providing innovative and accessible services to meet customers’ changing needs, and creating massive new market opportunities in the process.
Trusted Advisor: Understanding Your Business and Technology
Our postal customers use Atos as long-term advisors. We know the industry intimately, and the technology drivers that deliver success.
- At the Spanish Post Office Correos, we have leveraged technology and innovation for 12 years, helping to manage market liberalisation in Spain, maintain market share, and increase customer acquisition
- For the French Postal organisation La Poste, we provide the IT solutions that have enabled a long-term and comprehensive business change programme, delivering exciting new products and generating fresh revenue streams.
IT Enabled Transformation
Our postal customers depend on Atos to help implement solutions that cut overheads and reduce back office costs, create new revenue streams, and enable the launch of new services such as financial and government services.
Atos helps postal clients:
- Increase footfall – leveraging our experience in retail, financial and government sectors to win and serve new customers
- Develop new products – in retail, financial services, mail and telephony, for example, and reduce time to market by accelerating new product launches
- Increase spend per customer - achieve a single view of the customer, tracking profitability by product, and increasing cross-sell and up-sell opportunities by transforming IT&C
- Develop new revenue channels – by leveraging market leading solutions in online, mobile and kiosk retailing solutions
- Improve efficiency – through operational effectiveness consulting, and leveraging IT across the supply chain to deliver tangible savings and benefits
- Introduce new commercial models – funded on a ‘per transaction’ commercial basis, avoiding early set up and operating costs, and ensuring risk sharing.
We are European leaders in IT services, and we use our capabilities to drive long-term value, reduce costs, improve services for post office customers and help develop new business opportunities. Examples include:
- For Post Nord’s transformation following the merger of Posten AB and Post Danmark, we took on and managed the legacy IT estate and managed transformation to more efficient cloud IT solutions
- At Czech Post, we help improve the efficiency of services by creating the new business and communication channel, enabling Czech Post to reach and offer its services to end customers in a modern portal that enhances the consumer’s experience.
Drive Change and Deliver Success with Innovation
Innovation is the life blood of business success, and Atos provides the creative thinking and support that our postal customers demand.
Our Worldline services are a firm platform for innovative solutions: Internet and mobile, secure online payment systems, and self-service kiosks that massively enhance customer service and accessibility.
At Correos, for example, we have proposed and implemented a rich array of exciting innovations:
- An online web portal delivers virtual services, generating millions of new transactions per year
- Customers access services via self-service kiosks, saving time in queuing, with added value from regularly updated information and new products
- Mobile devices provide staff with the data necessary to deliver effective and efficient services.