Public service reform demands that government and its partners do things differently, not just better or more efficiently.

While the pressures are immense, so are the opportunities to find totally new ways to deliver services and target resources where they are needed most.


Turning round the telescope: why citizen-centric service design is essential for digital government - Opinion Paper

Rather than making cost or technology the tenet of service re-design, we explore a more radical agenda: to totally re-invent operating models by putting citizens at the heart. And the win win? Citizen-centric services can actually cost less. View our opinion paper on the right of this page - includes key learning from successful local and central government digital transformations, including the Department for Work and Pensions and City of Edinburgh Council.



Automating existing operating models is no longer an option. The penetration of disruptive technologies has transformed the digital landscape. The cultural landscape is also shifting. Increasingly, citizens expect government to provide more joined-up, useful and better-designed services through any device. The momentum for government devolution and the smart state is gathering. Meanwhile financial pressures only intensify, and government must think differently to deliver services within ever-tighter budgetary constraints.

How we help

Atos is closely involved in all aspects of UK public services. A major part of our UK business is working with and delivering services for major government departments including HM Revenue and Customs, Home Office, Department of Health, NHS Scotland and the Ministry of Justice.

We’re helping government to achieve wide-scale digital transformation, optimise resources, connect data, and interact with citizens in different ways. We bring rich knowledge and capabilities across the digital spectrum, including Cloud services, Cyber-security, Analytics and Big Data.

Atos is a leading provider to government. We deliver large-scale Service Integration and Management (SIAM), IT Outsourcing, Business Process Outsourcing and Business Payments Services to improve delivery and optimise value for money through technology.

We recognise the importance of working as part of a wider partner ecosystem. Our SME Harbour ensures that major public sector enterprises can benefit from innovative solutions from smaller niche vendors.

Future for digital government

Atos is helping to create a digital future in which government will serve the citizen by informing, connecting and enabling a mixed economy of channels and providers. For citizens, the boundaries between local and central departments, different local authorities, cities and agencies will become irrelevant. Real-time data will flow between agencies, with multi-sided markets connecting people, predicting need and targeting resources, and joined-up government serving communities and strengthening society.

We understand the challenges of creating this future while delivering everyday services.

Atos: touching UK citizens every day

Our impact on UK citizens’ lives is important, extensive and growing. We’re behind the scenes assisting citizens daily in almost every aspect of their lives.


View more of our thought Leadership

A study into the drivers of cloud adoption among enterprises worldwide >>

A study into the drivers of cloud adoption among enterprises worldwide >>


Atos has partnered with industry analyst, Ovum, to conduct a survey of senior IT professionals to bring you the low-down on the cloud market.

atos digital


Ready for anything - business-driven security for the digital era >>

Ready for anything - business-driven security for the digital era >>


With digital transformation, never have the opportunities for innovation been so rich. Yet with those opportunities come new risks – and security systems, in most cases, need to catch up.

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