How to Implement SIAM

Guidance on the implementation of SIAM for in-house teams or specialist third-party suppliers

Service Integration and Management (SIAM) is an IT service delivery model whereby a SIAM provider acts on behalf of a business to manage the services received from multiple IT delivery Towers. The SIAM integrates and manages the services so they are delivered in an efficient and seamless way to the business.

The SIAM provider can be an in-house IT team or a third party specialist contracted to manage the IT services on the client’s behalf.

This publication provides information on the following:


  • What is SIAM?
  • Why SIAM?
  • The eight dimensions of SIAM
  • Choosing the right SIAM model
  • The challenges of implementation
  • Choosing a supplier
  • What next?

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Piers Harrison

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SIAM implementation the benefits and challenges

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