Why choose Atos for BPS?

Why choose Atos for BPS

We approach each BPS engagement determined to create a holistic experience for our clients

We approach each BPS engagement determined to create a holistic experience for our clients, integrating our operational expertise with your business needs; innovation with your strategy; our insight with your data; and the latest architecture with your legacy environment. The result is that the solution you receive offers all-round customer-centric service:

  • We start with our clients’ customer and design our operations and services with the end consumer at heart
  • Through our Customer Experience (CX) Lab, we apply agile test and learn capabilities to ensure that our people, processes and our clients’ customers are central to all that we do
  • CX comes from great employee engagement. Through our Employee Experience (EX) Lab, we involve employees in changing service delivery to better meet customer and employee needs
  • We engage in real time business monitoring, deriving insight and foresight to ensure timely decision making for business performance, service demand, fraud & compliance and service delivery
  • Our global footprint means we can deliver BPS both onshore or offshore; ‘right placing’ capabilities make sure the solution is the very fit for our clients
  • Our limited off-shore BPS delivery heritage enables us to deliver greater collaboration, savings incentives and outcomes through onshore-delivered intelligent automation
  • We apply an automation-first strategy to services, leveraging emerging Robotic Process Automation (RPA) and cognitive innovation to digitise business processes to drive greater efficiencies, responsiveness and productivity
  • We have an invested experience and expertise in the next generation of digital and an understanding of the significant impact that Social, Mobility, Analytics and Cloud (SMAC), Automation and the Internet of Things (IOT) is having on the emerging business landscape
  • We have a culture of lean operational excellence and an ethos where learning and continuous improvement go hand in hand 

Contact us

Business Process Services Team
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