The public sector faces huge pressures as it seeks out new ways of delivering public services that will meet the Government’s twin aims of cost-cutting and making citizens’ lives easier and better.
The public sector faces huge pressures as it seeks out new ways of delivering public services that will meet the Government’s twin aims of cost-cutting and making citizens’ lives easier and better. Dynamic and lasting customer-centric change is needed, but dealing with legacy systems, the need to digitise and the introduction of self-service & ‘channel shift’ all make the challenge even greater.
Atos Business Process Services (BPS) for Public Sector operates in a truly customer-centric manner, putting our government department clients – and their customers (the citizens themselves) – at the heart of everything we do. We actively seek out partnerships with departments where we can look for and collaborate on mutually positive outcomes – higher levels of citizen engagement and satisfaction, together with back-office savings and efficiencies – and share the risk.
Unique insight enables successful business outcomes
The most successful customer experiences are created by taking an outside in approach – in other words, by understanding citizens and their needs. Our unique Customer Experience (CX) Practice and Customer Experience Lab deliver insight into citizens and what motivates them. In this way, we can bring together technology, services and processes, utilising existing assets where we can, and replacing legacy systems where appropriate. This approach enables us to offer flexibility in the way we contract, linked to business outcomes, to drive better performance and visibility and give better value back to central government.
Our track record in the public sector
The success we achieve is typified by our engagement with NS&I, where we have been partners in developing the NS&I Government Payment Services (GPS) platform. This has enabled the Ministry of Justice’s Court Funds Office (CFO) to achieve efficiency savings in excess of 40%.