Optimise Customer Experience
In this highly competitive marketplace, the ability to provide a great customer experience is fundamental for organisations to attract new customers as well as retain and expand existing relationships.
Customers expect and demand a seamless, straightforward and cohesive experience across multiple channels and encompassing all business interactions.Businesses need to optimise the customer journey, taking full advantage of Customer Experience (CX) IT solutions to increase customer satisfaction, customer loyalty and retention whilst improving sales, operational efficiency and profits.
Complete Oracle CX Solutions
Atos provides a range of expert Oracle Customer Experience (CX) services that help organisations effectively engage and interact with their customers, delivering an optimised customer experience across all aspects of the sales, service and marketing processes.
Recognised by Oracle as a Platinum Partner, we provide a full lifecycle offering, including strategy, design and deployment services, application hosting, support and maintenance.
Leveraging UK, European and Global resources, we offer flexible pricing options and a range of Siebel CRM and Oracle CX services to suit the end customer. Our resources are fully trained and certified in Oracle products including Siebel CRM, CRM on Demand and the full range of Oracle CX products.
Whether working with new or existing customers, we fully support implementations, re-engineering, re-implementations and technical upgrades across the suite of leading Oracle product sets such as Sales Cloud, Marketing Cloud, Service Cloud and Siebel.
Our offerings include:
- Customer centric transformation and Customer Experience advisory and consulting services
- Business analysis and functional design
- Technical architecture and solution design services
- Health check and performances tuning
- Development, implementation and deployment
- Train the trainer and end user training
Award winning Oracle CRM and CX Services
Our Oracle CX expertise and ability to deliver are recognised by our customers and the wider Oracle user community through the UK Oracle User Group (UKOUG) awards, where we have won an Oracle Siebel and CRM partner of the year Award year on year since 2011, contributing to the number of Oracle Partner of the Year awards won by our Oracle Practice in various categories year on year since 2009.
Complete End to End Oracle Services provided by Atos
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Oracle CX & CRM Lead