Yotel chooses Atos self service kiosks for its revolutionary hotel in Times Square, New York
Offering a quick, easy and convenient way to check-in and check-out
Yotel is a hotel concept inspired by luxury airline travel and Japanese capsule hotels. The rooms are called cabins, the concierge desk mission control, and the check in and check-out happens at the automated airport style counter provided by Atos to offer a quick, easy and convenient way to check in and out.
The Yotel reservation system is fully integrated into the Atos self service reception kiosks. When a guest checks-in at the self service desk, their details are cross referenced with the reservation system, payment details taken and a newly encrypted RFID key card is issued. On departure, guests simply insert their key card at the reception kiosk, pay the balance and leave. This speeds up the check process and helps guests get to their room with minimal waiting time.
Iain Kingsley, senior vice president for Hi-Tech Transactional Services at Atos, says: “Yotel is the innovative leader in the hospitality sector and we are delighted that they have chosen our reception terminals for the recently opened Times Square Yotel in New York. With over 250 machines operating in UK hotels that have processed over 1 million transactions to date, our experience will assist Yotel guests to check-in and check-out more quickly.”
Nigel Buchanan , Yotel’s Operations Director, explains that, “We want to make the arrival and departure process as simple, quick and easy as possible for our customers. Self-service reception kiosks enhance our customer experience and free up our ‘cabin crew’ to focus on providing great customer service. The worst welcome for any hotel guest is a queue at reception and endless paperwork to fill in.”
Yotel is part of a growing number of hotel chains that have chosen the Atos self service express reception, which has been specifically designed to reflect each of the various hotel’s unique brands.
Atos is an international information technology services company with annual revenues of EUR 8.7 billion and 78,500 employees in 42 countries. Serving a global client base, it delivers hi-tech transactional services, consulting and technology services, systems integration and managed services.
Atos is focused on business technology that powers progress and helps organizations to create their firm of the future. It is the Worldwide Information Technology Partner for the Olympic Games and is quoted on the Paris Eurolist Market. Atos operates under the brands Atos, Atos Consulting &Technology Services, Atos Worldline and Atos Worldgrid. For more information, visit: atos.net
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YOTEL was created by Simon Woodroffe and YOTEL CEO Gerard Greene. The idea was conceived by Simon after he was upgraded to first class on a flight. He decided to translate the language of luxury airline travel and Japanese capsule hotels into a small but luxurious cabin. Gerard Greene evolved that idea into reality with YOTEL.
YOTEL launched as a revolutionary hotel concept in the summer of 2007, with its first location inside London’s Gatwick South terminal. In December 2007, the brand opened its second airport location inside London’s Heathrow Airport Terminal 4, followed by its third location in the airside transit area at Schiphol Airport, Amsterdam in September of 2008.
The YOTEL airport product is bookable by the hour, 24hrs a day, perfect for customers to refresh and relax during a long transit, delay or to get a decent nights sleep before an early flight. Having successfully implemented the brand in UK and European airport locations, YOTEL is looking to expand further. Key international locations are in the pipeline. YOTEL can use space better than any other hotel, up to 50% more rooms.
Supported by IFA Hotels and Resorts, YOTEL’s CEO, Gerard Greene, leads an experienced executive team bringing together expertise from the hotel, travel and leisure industries across the private and public sectors.
www.yotel.com/twitter : @YOTELHQ
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