Building and maintaining excellent relationships, you’ll act as a bridge between the client and all of the Atos teams
What you'll be doing:
Atos creates and manages bespoke, leading-edge technology and infrastructure solutions for some of the biggest names in Manufacturing, Retail & Transportation; Public Sector & Health; Financial Services; Telcos, Media & Utilities.
You could be allocated an account within any of these sectors, looking after the day to day running of the account, and ultimately responsible for all aspects of the service. You’ll ensure our service is delivered on time, within budget and to a high level of quality. You’ll help identify additional revenue earning business opportunities, and support the implementation of new services from the design phase, all the way through to delivery. Building and maintaining excellent relationships, you’ll act as a bridge between the client and all of the Atos teams who work behind the scenes to deliver our service package. You’ll spend time engaging with our clients both face-to-face and virtually to ensure they are always kept in the loop.
As a CSM, you'll be exposed to high-profile clients, and many different areas of the Atos operations business. Client Services Management is a fantastic grounding for the technology industry, providing the background, skills, experience and capabilities to work in any part of our organisation. The role is challenging, and allows you to make a genuine difference to clients' businesses across all aspects of the supply chain. What's more, your learning journey will be on-going, through on the job mentoring and structured training courses such as ITIL Foundation, in addition to the Institute of Leadership and Management accredited Graduate Programme training and development.
You’ll need excellent communication and relationship building skills above all, as well as the ability to work to deliver expected and agreed results within given deadlines. This role is challenging, so the ability to react quickly to changing situations and resolve complex issues is also key.
Kurtis, Loughborough University, Atos Service Delivery Manager