Citizens are demanding more from their digital engagements with local authorities
digital service from local government.
Demanding Digital in Local Government
There is a clear willingness to adopt digital services in local government
42% of citizens are willing to try a new digital service from a local authority
Age is no longer a barrier to digital adoption
Willingness to adopt local government digital services is equally present amongst citizens over 55 and those aged below 25
However, citizens want the basics to be right first
Nearly half (48%) would like a simpler, cleaner digital experience from local government
Local Government Related Resources
View our opinion piece
A summary analysis of the key statistics and messages about citizens’ attitudes towards and experiences of local government digital services.
View our Infographic
Today’s digitally discerning citizen has clear demands when it comes to what they expect from local government digital services.
View our video
A visual journey through the vital statistics uncovered about local government digital services from our #DemandingDigital primary research report.
View more about our Demanding Digital Report
Digital Public Services