Health & the Digitally Discerning Citizen

Realising the benefits from digitising healthcare

Almost half, 48% of citizens
Are ‘fairly’ or ‘very’ willing to adopt
new digital services from healthcare providers.

Atos commissioned independent research to understand how citizens feel about the digital services offered to them currently and what they would like to see from them in the future.


The main finding from the research is that only 29% would rate their digital experience from the healthcare sector as ’good’ or ‘outstanding’. This is below the industry average of 38%, when compared with other sectors such as financial services to transport. However, despite not performing well against these benchmarks, health did outperform police and local government when it came to ranking their digital experience. 


Demanding Digital in Health

Huge opportunity for digital services to reduce dependency on personal contact

Some citizens recognised this, with 46% stating that, within five years, they expect digital services to be available. That means they never need an appointment with a real-life doctor unless physical intervention is needed.

Patients are open to change

48% of citizens are ‘fairly’ or ‘very’ willing to adopt new digital services from healthcare providers. 

Room for improvement

Our research revealed that 51% believe digital services are built with the organisation in mind not the patient


Health Related Resources

View our Market Research Paper


Atos Demanding Digital- Health: Market Research Paper

Demanding Digital in the Healthcare Sector: Market Research Paper >>

The healthcare sector has a tremendous opportunity to further digitise elements of its service. 

View our Infographic


Demanding Digital - Health Infographic

Demanding Digital in the Healthcare Sector: Key Facts Infographic >>

At a time when simplicity and speed are the biggest issues for citizens, most are open to trying new options. It’s just up to healthcare organisations to give them a gentle push in the right direction. 


View more about our Demanding Digital Report

Contact us

Pooven Maduramuthu
Vice President - Health Sales
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